At Hearth And Hand® Dollhouse, Toys, Candle, Bedding, Curtains, we respect the privacy of our users and recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you access or use our website.
Please take a moment to read this Privacy Policy carefully. If you have any questions or concerns about our privacy practices, please contact us at [email protected].
Information We Collect
We may collect both personal and non-personal information from you when you visit our website. Personal information refers to data that can be used to identify you as an individual, such as your name, email address, postal address, payment information, and telephone number. Non-personal information refers to data that cannot be linked directly to you, such as browser information, cookies, pixels, operational data, and aggregated or de-identified data.
Information You Provide to Us
We collect information you provide directly to us when you use our website. This includes:
- Account registration information: When you register for an account, we collect your name, email address, password, and any other information you provide.
- Order information: When you place an order, we collect your name, billing address, shipping address, email address, phone number, payment information, order details, and any other information associated with processing the order.
- Communications: When you contact us via email, live chat, through our contact form, or otherwise communicate with us, we collect data necessary to communicate with you and resolve any issues.
- User content: If you post comments, upload images, submit product reviews, participate in surveys, forums or social media functions, or otherwise provide user generated content, we collect that information.
- Marketing preferences: If you opt-in to receive marketing communications from us, we collect your email address and communication preferences. You can opt-out anytime.
Information Collected Automatically
We automatically collect certain types of usage information when you access our website. This helps us analyze site activity and improve our services. Data collected includes:
- Log data: Server logs capture information like your IP address, browser type and settings, the date and time of your request, and how you interacted with our website.
- Cookies and similar tracking technologies: Cookies are small text files containing a string of alphanumeric characters that identify your browser. We use both session cookies and persistent cookies. You can disable cookies via your browser settings but it may affect your ability to access or use parts of the website.
- Pixel tags and web beacons: These tiny graphics help us analyze site usage and promotional effectiveness. Many are associated with cookies that support functionality.
- Analytics data: We use Google Analytics and other tools to collect non-identifying visitor data like browser information, pages visited, time spent on the site, and conversion tracking.
Information from Other Sources
We may obtain information about you from other sources, including third-party services and organizations. For example:
- Social media platforms may provide us certain personal information with your consent (like name, email, photo).
- Payment processors and fraud detection services provide information related to payment transactions.
- Advertising and analytics providers may provide data related to your interests and activities.
- Service providers might share data related to shipping and delivery.
We require third parties to respect the privacy of your data and honor your marketing preferences.
How We Use Your Information
We only process your personal information when we have a valid legal basis to do so. In most cases, we will only process your information:
- To perform a contract with you, like fulfilling your order.
- Upon your consent, like sending you marketing communications.
- To comply with legal obligations, as required by applicable laws and regulations.
- If necessary to protect your vital interests or those of others.
- To serve our legitimate interests, which are described below, so long as those interests are not overridden by your rights and interests.
Specifically, we may use the information we collect for a variety of purposes, including:
- Fulfilling your orders and processing payments.
- Delivering products and communicating with you about orders, products, services and promotions.
- Operating, evaluating and improving our business – including developing products; enhancing our website; analyzing processes; identifying usage trends; determining the effectiveness of campaigns; and performing analytics.
- Protecting against fraud, spam, lawsuits and security risks.
- Complying with legal obligations, like reporting and paying taxes.
- Resolving disputes and troubleshooting problems.
- Enforcing our Terms of Service and other policies.
- Sending you marketing and promotional communications, consistent with your communication preferences. You can opt out anytime.
- Customizing website content, recommendations, offers, and advertisements.
- Doing market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other illegal activity.
- Enabling you to participate in social sharing on our website.
- Contacting you with surveys, feedback, sweepstakes or contests. Participation is optional.
- Identifying usage trends to improve product development and content relevancy.
- Anonymizing data and creating aggregated non-personal data for analytics and improvements.
- Accomplishing other legitimate business purposes stated when collecting data or as otherwise set forth under applicable laws.
In certain jurisdictions, like the EU, we may only process your data if we have a legal basis to do so as outlined under applicable laws. These legal bases generally include things like:
- Consent
- Contractual necessity
- Legal obligations
- Vital interests
- Legitimate interests
- Public interest
If we process your data based on consent or to meet a contractual obligation, you have the right to object at any time.
How We Share Your Information
We do not sell, trade, rent or otherwise share your personal information with third parties except in the following circumstances:
- Service providers: We share your data with service providers contracted to perform services on our behalf like payment processing, order fulfillment, website development, delivery services, marketing assistance, and customer service. They are required to handle your information consistent with this policy and are restricted from using it for other purposes.
- Business transfers: If we are involved in a reorganization, acquisition, bankruptcy, receivership, transfer of assets, or other transaction involving another business, your data may be transferred as part of the transaction.
- Legal requirements: We may be obligated to disclose your data if required by law, rule, regulation, subpoena, court order, legal process, or other government demand. We may also disclose data where needed to protect our rights and safety or that of others.
- With your consent: We may share your information for any other purpose with your permission. For example, we may publish testimonials or featured customer stories to promote our products, with consent.
- Aggregate information: We may share aggregate data like website statistics, traffic patterns, and demographics in a non-identifiable way with partners like advertisers, sponsors or investors.
Data Security
We follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in our possession. This includes organizational, technical, and physical security measures to protect against loss, misuse, unauthorized access, disclosure, or modification of your information.
Some examples of our security practices include:
- All data on our website is securely transmitted using TLS 1.2 and HTTPS protocols.
- Access to personal data is limited to authorized personnel on a strictly need-to-know basis.
- Servers and data backups are kept in access-controlled facilities with extensive security protections.
- Passwords are hashed using strong cryptographic algorithms to prevent unauthorized access to accounts.
- Data at rest and in transit is encrypted wherever possible.
- Systems are monitored with safeguards like intrusion detection protection.
- Access controls and audits help prevent unauthorized data access.
- Vulnerability and penetration testing is conducted by third parties.
While we aim to protect your personal information, no method of storage or transmission is ever completely secure. We cannot guarantee absolute security. Unauthorized entry or use is prohibited and may be unlawful.
Data Retention
We retain your personal information only as long as needed for legitimate business purposes and as permitted under applicable laws. For example, we may retain certain transactional records and correspondence until the time limit for claims arising from the transaction has expired or to comply with legal requirements regarding record retention. When personal information is no longer needed, we ensure it is disposed of in a secure manner.
Your Data Protection Rights
If you reside in certain territories, including the EU, you have rights over your personal data under applicable data protection laws. These may include the right to:
- Access your data to review, correct, update, suppress, or delete it.
- Restrict or object to certain processing of your data.
- Portability of your data in structured, commonly used formats.
- Opt-out of direct marketing or withdraw consent where our processing is based on your consent.
- Not be subject to a decision based solely on automated processing or profiling that produces legal effects on you.
- File complaints regarding data practices with regulatory authorities.
- Additional rights like erasure of data in certain circumstances.
To exercise these rights, please contact us using the contact information in the How to Contact Us section below. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of your personal information in accordance with applicable laws.
For EU residents, you may also file complaints with your local data protection authority.
International Data Transfers
We are headquartered in the United States. When you use our website and submit your personal data, you acknowledge it may be transferred, processed and stored outside of your country of residence, wherever we or our third-party service providers operate. This includes the United States and other jurisdictions that may have less protective data protection laws than your jurisdiction.
Where data protection laws require an adequate level of protection for the transfer of personal data abroad, we implement safeguards like Standard Contractual Clauses to ensure your rights and protections travel with your data. Contact us if you would like to obtain a copy of the safeguards we use to transfer personal data outside of your jurisdiction.
Children’s Information
Our website is not directed to children under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children without appropriate parental consent. If you believe your child is interacting with our website without your consent, please contact us so we can take appropriate action.
External Websites and Links
Our website may contain links to other websites that we do not own or operate. We are not responsible for the privacy practices of external websites. We encourage you to be aware and read the privacy policy of each website you visit.
Changes to this Policy
We reserve the right to change this Privacy Policy at any time based on our needs and legal requirements. We will notify you of material changes via our website. Changes also become effective immediately upon posting to this website. We encourage you periodically review this page for the latest information about our privacy practices. Your continued use of our website constitutes acceptance of any changed terms.
How to Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Hearth And Hand® Dollhouse, Toys, Candle, Bedding, Curtains
Email: [email protected]
Phone: 831-535-6272
Address: 1228 Emily Renzelli Boulevard, INDIANOLA, WA
Cookie Policy
A cookie is a small text file that is stored on your computer or mobile device when you first visit a website or application. Cookies allow websites and apps to remember your actions and preferences (username, language, font size, etc.) to provide enhanced and personalized functions.
Types of Cookies We Use
The main cookies we use are categorized as follows:
- Strictly Necessary Cookies – These are required for basic website functions and security features. They allow you to access and navigate through our sites and use essential services.
- Performance and Functionality Cookies – These cookies collect data on site usage like number of visitors and popular pages. We use tools like Google Analytics to track this non-identifiable visitor data. This helps us understand how our website is performing and improve its functionality.
- Targeting or Advertising Cookies – These cookies are used to display ads that are relevant and engaging based on how you browse or shop. They also limit the number of times you see an ad and measure ad effectiveness.
Managing Cookies
Most browsers allow you to disable cookies in settings. However, disabling cookies may prevent access to some features and negatively impact your browsing experience.
Online Tracking and Do Not Track Signals
Like most websites, we use services like Google Analytics to collect non-identifiable website usage data. This data allows us to improve our services and user experience. We do not respond to browser ‘Do Not Track’ signals at this time. As required by law, we obtain your consent before setting certain tracking technologies.
Our Cookie Policy May Change
We reserve the right to update this Cookie Policy without prior notice at any time. We encourage you to check this page periodically for any changes.
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at: